The simplest way of understanding Red Button is that it acts as an automatic telephone exchange that instantly routes your call to a group of phones (friends and family) to make it quicker to find a person that can speak to you in an urgent situation. By making one call to the Red Button system (call 1300 820 493) it allows you to ring up to 9 people simultaneously
You need an accountFirstly, you need to setup an account so that Red Button is primed to handle your call.
Set-up your phoneRed Button recognises a call from ANY PHONE. In an emergency you don’t want to be trying to remember the Red Button number (1300 820 493) so you need to set-up a convenient method to call this number by pressing one key on your phone. If you have a Telstra EasyCall phone, it has a switch on the back that can be set to dial this number and other phones have speed dial capability. Red Button also provides an App for smartphones that can be downloaded from the App store that does the same thing.
Recognises your phone numberRed Button knows who you are by recognising your phone number. Red Button works with any phone including landlines, mobiles and even satellite phones
Retrieves your CALL GROUP numbersWhen you call Red Button it looks at your account and finds the phone numbers (that you have entered) required to call your friends and family (your CALL GROUP). This happens instantly. Red Button is very fast.
Calls everyone at the same timeThe Red Button system has something that your phone doesn’t; access to multiple phone lines. This way it can call everyone in your CALL GROUP at the same time. This feature is unique to Red Button.
First person to answer is connectedAlthough Red Button calls everyone at the same time, only one person can answer. The first person to answer is connected to you. This is how Red Button finds the most available person saving valuable time in an emergency.
Creates a conference call with Triple ZeroThe friend or relative who answers can then quickly add Triple Zero to the conversation by simply pressing the zero key once while remaining connected to you.