Terms & Policies

Red Button
Credit/Payment Card Policy and information protection, refunds and service cancellations

The following information applies only to account holders who have opted to use the paid service. If you are using the free version, this information does not apply.

Use of credit card information

After entering your credit card (or charge card) details they are not stored by Red Button. The information about your credit card is provided to a secure payment gateway provider called E-way. Information about E-Way is available at www.eway.com.au

Once your credit card information is entered to E-Way Red Button is provided with a payment token that we then use to make future payments to your credit card. Again, please note as stated before, Red Button does not retain your credit information E-Way does this for us.
The payment token is a unique number that can only be used by Red Button, not by anyone else.

Payment types

Where you have opted to use one of our paid services and have provided your payment card details we will be billing your card with two types of payments

Monthly subscription
You will be charged monthly in advance an amount of

Additional charges may be incurred if you have selected additional options when you set-up the account. This amount is billed to your credit card when you first establish a subscription and on the same day each month thereafter.

Usage charges

There are no usage charges.

Refunds

There are no circumstances under which a refund is applicable for this service.

Service cancellation

Your service can be cancelled AT ANY TIME by simply clicking the Unsubscribe Button provided on your account set-up page when you Login. Clicking the Apply button will unsubscribe your account. Note that once you click Apply, you will no longer be able to login, and your phone calls to Red Button™ will not be answered by the system.

Any remaining charges on your account will be charged to your credit card.

Red Button Technologies Pty Ltd ACN 120 049 756
Privacy Policy

Scope Information Collected By Us

We collect true, accurate and current contact information of the ACCOUNT HOLDER, the CALLER (the person who will be using the Red Button™ system to contact their Friendlies (CALL GROUP)) and the Friendlies (CALL GROUP) (the group of people to be called when the CALLER initiates a call to the Red Button system) (‘the Registration Data’) to enable the Service to operate effectively. We also collect and use personal information about the ACCOUNT HOLDER for related purposes including future billing and account management.

The Registration Data includes the following personal information of the ACCOUNT HOLDER, CALLER and each of the Friendlies (CALL GROUP):

We will confirm that we have the express consent to the collection, use and disclosure of personal information of an ACCOUNT HOLDER, CALLER and each of the Friendlies (CALL GROUP) as outlined in the Terms and Conditions.

In relation to the subscribing ACCOUNT HOLDER (you), the Registration Data may also include the following:

Collection

We collect the Registration Data from you at the time of online registration for the Service and at the time of nominating a payment option and making payments, whether through our website or by any other means.

Disclosure

The effective provision of the Service may require us to disclose that part of the Registration Data that pertains to the CALLER to third party service providers, including emergency service providers.

We do not use or disclose the Registration Data for any purpose other than this primary purpose of collection unless a secondary purpose is directly related to the primary purpose or we have obtained the prior consent of the ACCOUNT HOLDER, CALLER or CALL GROUP members concerned.

We may disclose the Registration Data to commercial partners (including related companies, our agents, dealers, contractors and suppliers) in accordance with this Privacy Policy. We may also provide the Registration Data to third parties engaged by us to provide functions on our behalf such as processing credit card information, processing financial information and transactions, including payments from the subscribing ACCOUNT HOLDER, mailouts, debt collection, marketing research and advertising.

We may also disclose the Registration Data to unrelated third parties (for example, our professional advisers and government authorities or agencies) where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrongdoing, to assist a lawful authority in the discharge of its duties and/or by law.

Security

We take reasonable precautions to ensure that the Registration Data is protected from misuse, loss and unauthorised access, modification or disclosure. However, we cannot guarantee that data transmitted over the internet is totally secure.

We impose strict requirements of security and confidentiality on all third parties as to how they handle the Registration Data. Notwithstanding this, we cannot be held responsible for any misuse or unauthorised disclosure of your personal information by these third parties.

We take reasonable steps to destroy or de-identify the Registration Data once we no longer require it.

Use of Information

The Registration Data will be used for the following purposes:

Access to the Registration Data

Each ACCOUNT HOLDER and CALL GROUP member has the right to access most of the Registration Data that pertains to each of them (subject to lawful exceptions). For security purposes, we may require the provision of sufficient information to establish the identity of the person requesting access, and we may require that the request be made in writing. If we deny access in some circumstances we will tell you why.

To request access, please contact our Privacy Officer as set out at the foot of this document.

Openness

If an individual ACCOUNT HOLDER or CALL GROUP member has any questions whatsoever on our handling of the Registration Data or the kind of personal information we hold about the individual, that individual may contact us using the details set out below and we will endeavour to assist with the request.

Anonymity

Due to the nature and purpose of the Service, it is not practicable to provide the ACCOUNT HOLDER or Friendlies (CALL GROUP) with an option to deal with us on an anonymous basis. We cannot provide the Service without the Registration Data.

Corrections

We take reasonable steps to ensure that the Registration Data we collect, use or disclose is accurate, complete and up to date. Each ACCOUNT HOLDER and CALL GROUP member (including you) have the right to request that we correct errors in the Registration Data, or to advise us if changes are required.

Changes to our Privacy Policy

We reserve the right to change this Privacy Policy. Any changes will not relate to previously collected data. If we make any material changes to this Privacy Policy, we will post a notice on our website notifying ACCOUNT HOLDERS and Friendlies (CALL GROUP) of the change. In some cases where we post the notice we will also email Friendlies (CALL GROUP) and ACCOUNT HOLDERS to notify them of the changes in our privacy practices.

Contact Us

If you have any queries or concerns about this Privacy Policy, please contact our Privacy Officer at contact@redbutton.com.au

1. ACCEPTANCE OF TERMS

Red Button™ enhances the ability of users of standard telephone handsets to contact friends or family ('the Call Group') in a range of situations including a possible emergency. It includes a number of features such as simultaneous calling of the Call Group at the press of a button and the ability to activate a three way conversation with a variety of service providers including 000, as chosen by the Call Group member ('the Service').

In this agreement ('this Agreement'), 'you' and 'your' refers to the person subscribing to the Service and any authorised agent entering this Agreement on their behalf. 'We', 'us' and 'our' refers to Red Button Technologies Pty Ltd ACN 120 049 756, the provider of the Service.

BY COMPLETING THE REGISTRATION PROCESS AND CLICKING THE ‘CREATE ACCOUNT' BUTTON, YOU AGREE TO BE BOUND BY ALL OF ITS TERMS AND CONDITIONS, OR THAT YOU HAVE THE LEGAL AUTHORITY TO BIND THE PERSON SUBSCRIBING TO THE SERVICE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT. YOU ALSO WARRANT THAT YOU ARE NOT A MINOR.

Each time you access the Service you confirm that you have read and agree to this Agreement.

2. TERM OF AGREEMENT

Upon our acceptance and processing of your registration, a contract will be formed and you will be bound by this Agreement. The contract remains in force until it is terminated in accordance with this Agreement.

3. YOUR REGISTRATION OBLIGATIONS

A Login ID and password is selected by the person completing the registration process, the ‘account holder’.

You acknowledge that true, accurate and current contact information is essential for the Service to operate effectively and you agree to provide such information about yourself, the User (the person who will be using the Red Button system to contact their Call Group) and the Call Group (the group of people to be called when the User initiates a call to the Red Button system) as prompted by the Service's registration form ('the Registration Data').

You acknowledge and confirm that the contact information you provide about the User and the Call Group has either been provided with their express verbal or written consent or that you will inform us by using the Red Button Contact Details set out below as soon as practicable after you become aware that a User or a Call Group member does not consent to the provision to us and use by us of their contact information for the purposes of the Service. You also agree to delete the entries in the Registration Data relating to such persons whenever you become aware that their consent has been withdrawn.

You acknowledge and confirm that Red Button can contact the ‘user’ or ‘Call Group members' as per the information provided to confirm their information as provided is correct and their agreement to that information being provided to Red Button for the provision of the service.

You acknowledge that the Service may involve and confirm that you consent to the disclosure of your contact details and the contact details provided by you to us relating to a User or another Call Group member to an agency providing the 000 or equivalent emergency call service in Australia or some other person, business or agency providing medical triage or emergency or similar services.

While a failure to inform us of a change to the Registration Data will not entitle us to terminate this Agreement, you nevertheless agree to maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate or misleading, or we have reasonable grounds to suspect that such information is untrue, inaccurate or misleading, we have the right to suspend or terminate your account and refuse your current or future use of the Service (or any portion thereof).

You must ensure that your Login ID and password are kept secure and confidential and not revealed to any other person. Furthermore, you may not permit any other person to use your account. You may change your password at any time after logging in by following the instructions provided on the 'Change Password' page. You agree to notify us immediately of any unauthorised use of your account or any other breach of security.

4. FEES

Red Button has no access to your phone bill or phone account and use of the future Service will be charged separately by establishment of an on-line debit account and not charged to your phone account. You will, however, incur a usual call charge for making a call from your telephone to the Red Button system. This call charge is no more and no less than you would normally expect to be charged for making a phone call.

5. PRIVACY

We will collect, use and disclose any personal information about you in accordance with our Privacy Policy which is available upon request or can be viewed at Privacy Policy You acknowledge our Privacy Policy and consent to the collection, use and disclosure of personal information in accordance with that Privacy Policy.

6. YOUR USE OF THE SERVICE

While we will use our best endeavours to achieve acceptable standards of service, we do not guarantee that your access to the Service will be fault free.

You agree that the Service will be supplied to you through the telecommunications carrier that we select. You agree that we may change carrier without reference to you at any time and that such change will not constitute a variation to this Agreement which must be notified to you or which requires your consent.

As a condition of your use of the Service, you agree that you will not use the Service for any purpose that is unlawful or prohibited by this Agreement and that you will comply with all guidelines we may publish and communicate to you from time to time.

You agree that you will not interfere with the normal operation of the Service.

You agree to abide by all applicable local, state, national and international laws, regulations and applicable industry standards and codes and to be solely responsible for all acts or omissions that occur under your account or Login ID and password. For example, you agree:

7. SUSPENSION AND FAULTS IN THE SERVICE

If we become aware that the Service or any portion of the Service has been or will become suspended for operational reasons, for example during a technical failure or where modification or maintenance is being carried out in relation to the Service, we will use our best endeavours to inform you of the suspension by sending a written message to your email address and/or to your mobile number as recorded in the Registration Data advising of the expected period of suspension.

You agree that you will report details of any suspected fault to us as soon as practicable after you become aware of the suspected fault and you must include your contact details in the report and that you will provide us with any particulars that we reasonably request in relation to the suspected fault.

We may be unable to rectify a fault where the fault is in a network owned or maintained by any person other than us. We will inform you of the outcome of any fault report you make.

8. VARIATION OF AGREEMENT

If we modify the Service in any substantial or significant manner we will give you details of the modification in advance using the contact details included in the Registration Data.

We will only change the terms of this Agreement if we give you notice by posting the new terms and/or fees payable on our website and by sending details to the email address recorded in your Registration Data at least 21 days before the variation takes effect. You may give notice to us within 42 days of receipt of the notice that you wish to terminate this Agreement your use of the Service will be terminated upon receipt by us of your notice of termination.

9. TERMINATION

You may terminate your account at any time by providing us with seven days written notice using the Red Button Contact Details set out below. Your account will be terminated within one business day of our receiving your termination request.

You agree that we, in our sole discretion, may suspend or terminate your Login ID, Password, account, use of the Service (or any part thereof) and /or this Agreement if:

You agree that any suspension or termination under this clause may be effected without prior notice. If we suspend or terminate your access to the Service for a material breach of this Agreement, we may reactivate your access to the Service if we subsequently become satisfied that you have remedied the relevant breach of this Agreement.

We may terminate this Agreement without being obliged to provide any reason on 30 days notice in writing to you.

You acknowledge and agree that on termination we may immediately deactivate or delete your account and all related information and files in your account and/or bar any further access to such files or the Service. Further, you agree that we will not be liable to you or any third party for any termination of your access to the Service or for any discontinuance in providing the Service.

10. EXCLUSION OF WARRANTIES

We make no express warranties to you except those expressly set out in this Agreement. In particular, to that extent, we exclude any warranty that the Service will be uninterrupted or error-free; that defects will be corrected, that the Service or the server that makes it available, are free of viruses or other harmful components, that the use or results of the use of the Service, or that the materials made available as part of the Service, will be correct, accurate, timely or otherwise reliable.

11. LIMITATION OF LIABILITY

To the extent permitted by law, we will not be liable for:

resulting directly or indirectly from:

If a term is implied by law into this Agreement and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in this Agreement. However, our liability for breach of such term will be limited, at our option, in relation to the Services, to the supply of the Services again; or the payment of the cost of having the Services supplied again.

12. INTELLECTUAL PROPERTY

Red Button is a trademark of Red Button Technologies Pty Ltd. All contents of the Service other than information you submit, post or display are copyright (c) Red Button Technologies Pty Ltd.

You agree that in using the Service, you will not use any trade mark, business or trading name or copyright material in a way that is likely or intended to cause confusion about the owner or authorised user of such mark, name or material.

13. COMPLAINTS HANDLING

We are committed to handling and resolving customer complaints efficiently and in a satisfactory manner. If you have a complaint please refer to our customer complaint handling procedures by clicking complaints policy and contact us using the contact details set out there. We will endeavour to respond to all complaints within 5 days of their receipt.

14. APPLICABLE LAW

This Agreement is governed by the laws in force in South Australia, Australia and the parties agree to be bound by the exclusive jurisdiction of the Courts of South Australia, Australia. In the event that any portion of this Agreement is deemed by a court to be invalid, the remaining provisions will remain in full force and effect.

Red Button Contact Details: contact@redbutton.com.au

(03) 8669 1710

Making and Lodging a Complaint

Customers have the right to express any complaints or grievances they may have with Red Button.

In the first instance, complaints and grievances should be made by calling the following contact number 1300 968 841

Should a customer be dissatisfied with the outcome and wish to take the matter further, a complaint should be made in writing and sent by email to contact@redbutton.com.au or by post addressed to Red Button, 2/27 Leigh St, Adelaide, Sth Australia 5000

Information Required when Making a Complaint

Customers should include the following when making a written complaint:

Red Button's Response

A written complaint will be acknowledged within 2 business days of receipt by Red Button. The acknowledgement may be verbal (via telephone) or in writing (via email) at the discretion of Red Button.

Red Button aims to resolve all complaints within 5 business days (from the date of initial acknowledgment). More complex issues will be resolved within 20 business days. Should resolution of the complaint appear to be falling outside of these timeframes, the customer will be contacted and advised and a new timeframe set.

Making an Enquiry about a Complaint

Customers may enquire on the progress of a complaint at any time by replying to the email received at the time of lodging the complaint or by calling Red Button on [insert number] during business hours.

Outcome of a Complaint

Red Button will advise customers either verbally (via telephone) or in writing (via email) of the outcome of their complaint.

Refusal to Investigate a Complaint

Red Button may refuse to investigate a complaint in the following circumstances:

Escalating a Complaint

Should a customer be dissatisfied with the outcome of their complaint or a refusal to investigate a complaint after following the above process, they may contact the TIO (Telecommunications Industry Ombudsman) for independent mediation. The TIO can be contacted via the following means:

In the interests of fairness, the Red Button should be given a reasonable opportunity to settle a complaint with a customer before the TIO becomes involved.

Alternatively you can contact the Office of Fair Trading in your state or territory.